Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://patipets.com.au/ (the “Site”).
We are committed to protecting your privacy as a customer and an online visitor to our Site. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
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INFORMATION WE COLLECT FROM YOU
In the course of your visits to our Site, use of our products and services, or when you make a purchase or attempt to make a purchase through the Site, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, shipping address, billing address, geographic location, web browser, time zone, IP address, survey responses, support queries, blog comments and social media handles (together "Personal Data").
When you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. (together “Device Information").
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our products and services to you, including: fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, providing you with order confirmations and / or invoices), communicating with you, providing technical support, notifying you of updates and offers, screening orders for potential risk or fraud, measuring customer satisfaction, diagnosing problems, and providing you with a personalised website experience.
Marketing communications: sent monthly if you have requested or subscribed to them. You can uncheck the box during the checkout process if you do not wish to receive marketing emails from us. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption that follow all PCI-DSS requirements and implement additional industry standards. Our Site is hosted on Shopify, who are very serious about security and have invested significant time and money to certify PCI compliance. From annual on-site assessments validating compliance to continuous risk management, Shopify work hard to keep our shopping cart and ecommerce hosting secure.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for creation and fulfilment of goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, in response to a law enforcement agency request, or other lawful request for information we receive. Also, we may use your Personal Data to protect the rights, property or safety of patipets.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
SHOPIFY & GOOGLE
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this Site. Please return periodically to review our privacy policy.
WITHDRAWING YOUR CONSENT
You can withdraw your consent to our collection or processing of your Personal Data. You can do so by contacting us, or by opting out of email newsletter communications by following the instructions in those emails. If you withdraw your consent to the use of your Personal Data, you may not have access to our services and we might not be able to provide you with our services. In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.
CONTACT
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@patipets.com.au .
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The Pati Pets name and Pati Pets logo are registered trademarks in Australia.